Terms & Conditions

Welcome to DocGenie Telemedicine Platform. The Telemedicine Platform (referred to as “Docgenie”) is operated through our website, www.docgenie.in by Pgenie India Pvt Ltd., having its registered office at L-103, Park Place, DLF Phase 5, Gurugram -122010, Haryana, India.

Pgenie India Pvt Ltd, (referred to as “Pgenie”) is engaged in the business of providing Healthcare through DocGenie Telemedicine Platform at your doorstep with convenience of Website, www.docgenie.in.

The following terms and conditions govern all the transactions with respect to medical consultation and advice carried out through Telemedicine Platform including appointment booking, and refund and all other transactions through the DocGenie website or Mobile Apps or telephone.

The medical consultation services available on the DocGenie platform does not in any way constitute an invitation or recommendation to avail the online or tele-consultation Services. The services provided through the DocGenie telemedicine platform are not intended in any ways to be a substitute for face to face consultation with a doctor. DocGenie users have to make independent assessment in respect of its accuracy or usefulness and suitability prior to making any decision in reliance hereof. Terms 'you', 'your' ‘user’ and ‘patient’ hereafter refers to the user both registered and unregistered who is using/browsing through the DocGenie website (www.Docgenie.in) and/or Mobile Apps and telephone or availing any of the services from DocGenie.

Pgenie India Pvt Ltd. is an Indian company and is an online intermediary as defined under the Information Technology Act, 2000 and the rules thereunder and provides telemedicine platform. Our third party registered medical practitioners (physicians and specialists), polyclinics (referred to as ‘service providers’), who deliver healthcare services through DocGenie telemedicine platform are independent persons and are responsible for their diagnosis and the treatment offer to the users. Pgenie is neither responsible nor concerned with the treatment or the result arising out of such treatment provided to the users.

In addition, there may be additional terms (such as the terms imposed by mobile application stores or patient consent letter etc.) which will govern the use of the DocGenie platform. The features / services of DocGenie platform are available only in India. Pgenie does not endorse or influence control over any particular branch of medicine, theory, opinion, viewpoint or position on any topic.

Types of Services

Any individual person or a corporate for its employees are entitled to access products and services offered by DocGenie Platform. These services may not be available in all circumstances and any quoted prices are subject to change without prior notice. Pgenie India Pvt Ltd. reserves its right to suspend, either temporarily or permanently, any or some services or features of those services without prior notice to you at its sole discretion

Pgenie India Pvt Ltd. reserves its right to suspend all or certain aspects of the services in certain geographical areas at its sole discretion without prior notice. In no event, DocGenie will not take responsibility for the services and products sold to you by third party service providers.

Payment for Services

We charge a fee per consultation. The payment for the services is made through the available payment methods through the payment gateway. Pgenie reserves the right to change the fees charged for any of the services at any time without prior notice.

Your account and registration obligations

By using DocGenie Telemedicine Platform, you shall maintain confidentiality and secure login details of your account including display name and password. You will be solely responsible for all the activities that may happen in your name and registered membership. You are responsible for providing accurate and correct information pertaining to you and for updating of such information or any modifications of such information. If you know or have any reason to believe that your account is being used in an unauthorized manner, you should inform us immediately.

The DocGenie Platform and the services offered by us, our service providers or partners or affiliates are not for use for medical emergencies or secondary and tertiary care situations. If you believe there is an emergency or that someone needs immediate medical assistance, please call emergency service providers for medical help. This Website and any services offered are not intended to be used in emergency circumstances. Your interaction with any services providers through our Telemedicine Platform is not intended to replace your relationship with your existing primary care physician or physical examination. Physicians will recommend for physical examination or diagnostic tests in certain circumstances. You need to either visit polyclinics or associate polyclinics/hospitals situated near your location or any other suggested healthcare provider and diagnostic labs for physical examination and for providing diagnostic test reports.

Refund Policy

If you are unhappy with the consultation you got in terms of your inability to use the platform properly or complete your call or feel the doctor did not hear you out properly etc, we would love to hear from you and do our bit to help get you treated.

Incase you wish to talk to another doctor instead, we try and facilitate that to the best of our ability. Incase, we are unable to do that, we will refund the money you paid for this particular consultation. The refund will be processed through the payment gateway and the credit will be done back in the same payment instrument that you had used to make a payment.

Use by Registered User

Medical Information

This website may contain general information relating to various medical conditions and their treatment. Such information is provided for informational purposes only. The content of this website is not intended to be a substitute for professional medical advice, diagnosis, or treatment. The content relating to medical conditions and their treatment is not meant to be a substitute for advice provided by a doctor or other qualified healthcare professionals. You should not disregard or delay seeking medical advice based on anything that appears in this website.

Links to third party websites

You may be provided with links on the Websites that direct you to third party websites/ applications/ content or service providers, including advertisers and e-commerce websites (collectively "Third Party Websites").

DocGenie does not endorse any Third-Party Websites that you may be directed to from the Website. Links to such Third-Party Websites are provided for your convenience only. Please exercise your independent judgment and prudence when visiting / using any Third-Party Websites. If you decide to click on the links to visit such Third-Party website, you do so of your own volition. Your usage of such Third-Party Websites and/or use of any content available on such Websites is subject to the terms of use of the respective Third-Party Website and DocGenie is not responsible for your use of any Third-Party Websites.

Disclaimer of Warranties

DocGenie telemedicine platform and the services are provided “as is,” with all faults, with no representations or warranties of any kind, either expressed or implied, including, but not limited to, the implied warranties of merchantability, fitness for a purpose, and non-infringement. You assume total responsibility and risk for your use of the DocGenie platform and the services, and hyperlinked websites. No oral or written information or advice given by either DocGenie telemedicine nor its authorized representatives shall create a warranty nor in any way increase the scope of this warranty.

Limitation of Liability

Pgenie is not responsible nor liable for any direct, indirect, incidental, consequential, special, exemplary, punitive, or other damages (including, without limitation, those resulting from any loss) arising out of or relating in any way to the DocGenie telemedicine platform and the services and/or any hyperlinked website, whether based on warranty, contract, tort, or any other legal theory and whether or not advised of the possibility of such damages. Your sole remedy for dissatisfaction with the DocGenie telemedicine platform, DocGenie telemedicine platform related services, and/or hyperlinked websites is to stop using the DocGenie platform and/or those services.

Pgenie’s liability for any of its or associate’s direct or indirect or consequential acts/ omissions/ commissions be restricted to the maximum extent of INR 1000/- and nothing further.

Intellectual Property

Removing or altering the copyright notice on any material that appears in this website is strictly prohibited. Nothing contained in this website should be construed as granting any license or other right without the express written permission of DocGenie except as provided herein.

Pgenie grants limited, revocable, non-transferable and non-exclusive license limited solely to viewing, accessing or downloading any content limited to availing the services from us for personal or non-commercial purposes only. All information contained in or accessed through this website is protected under Copyright, Trademark, Design, and Patent laws and your usage is limited to the extent of browsing or availing services by accessing our integrated platform and no further (“Limited Access”).

Any act or attempt of using the software beyond the users limited access is considered as a violation of these Terms of Use herein and Pgenie reserves its rights to take appropriate action against such acts or usage.

Pgenie has the exclusive right to transfer or assign the rights for the user to understand that use of the website doesn’t imply transfer or assignment of ownership except to use it for browsing or accessing the website for availing its services.


Usage of the website is for your limited personal purpose and is not transferable or assignable. However, Pgenie reserves its rights to assign or transfer or subcontract its obligations or rights to its successors, affiliates, associates or any entity through contractual understanding or by operation of law or acquiring all or substantially all the assets of Pgenie.

Governing Law and Dispute Resolution

This Agreement shall be governed by the laws of India.

You agree that all claims, differences and disputes arising under or in connection with or in relation to this Agreement shall be subject to the exclusive jurisdiction of the courts at New Delhi and you hereby accede to and accept the jurisdiction of such courts.

This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and amended from time to time. This electronic record is generated by a computer system and does not require any physical or digital signatures. This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Agreement for access or usage of DocGenie Telemedicine Platform.